Refund Policy

If your merchandise is damaged, you have up to (7) days to get a full refund on non-custom merchandise. 

All defined terms used below shall have the meanings outlined in Design Hub 360 Terms and Conditions. See TERMS AND CONDITIONS

Shipping Of Merchandise 

To initiate a return of damaged items, please email us on our contact form. 

All returned merchandise should be sent to us at  5850 Macklind Ave #1138, St. Louis, MO 63109.

For items that are manufactured by another party and resold by Us, please do not send such items back to the manufacturer.

You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

Refunds and Exchanges Of Merchandise

After we received your valid return, we will send you an email notifying you that we have received your returned item. We will then notify you of the acceptance or rejection of your return.

If your return is accepted by 360 Design Hub, we will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, or a credit to the payment card or original method of payment used to pay for the item.


If you do not comply with any of the above conditions, Design Hub 360 reserve the right to refuse the return or exchange, or to impose different or additional conditions. View our Privacy Policy.

Effective April 04, 2024